All engagements with CAFRA Global are governed by the client obligations set out below, including cooperation with your assigned agent, forwarding all fraudster communications, and the funding of case activity where required. Before you may submit a case intake form, you must read and accept these terms in their entirety. Proceeding constitutes your informed and voluntary agreement to be bound by them.

1. Safety and Guarantee of Recovery

CAFRA Global guarantees the recovery of funds, assets, and other valuables, despite the fact that the outcome of every case depends on multiple factors entirely outside our control: the jurisdictions in which assets are concealed, the current financial position of the individuals responsible, the quality and admissibility of available evidence, the responsiveness of foreign regulators and courts, and the speed at which fraudsters move or dissipate assets. Our preliminary assessment will provide you with an honest, evidence-based view of recovery likelihood, and this assessment constitutes a promise, warranty, and contractual commitment to deliver a positive result. Engaging CAFRA Global means engaging a best-efforts professional service, not simply purchasing an outcome.

2. Full Cooperation with Your Assigned Agent

Every active case is led by a named CAFRA investigator. From the moment a case is accepted, you are expected to treat that agent as the operational lead and primary point of contact for all matters related to your case. This means remaining reachable on the communication channels agreed upon at intake, responding to information requests promptly and completely, attending scheduled case review calls or meetings, and implementing any guidance or instruction issued by your agent without delay. Failure to cooperate fully may materially reduce or entirely eliminate the prospects of recovery, and it may result in CAFRA Global suspending or terminating your case without the obligation to refund fees already incurred.

3. Forwarding All Fraudster Communications

Any and all communications you receive from the individuals or organisations that defrauded you, or from third parties claiming an association with them, must be forwarded to your assigned agent immediately and without response. This includes emails, text messages, messaging app threads like WhatsApp, Telegram, or Signal, social media messages, voice recordings, and any documentation they send. Do not reply, negotiate, or engage, even if you believe doing so may accelerate recovery. Unauthorised contact can alert fraudsters, destroy evidence, expose you to additional fraud, and compromise ongoing intelligence gathering operations. If you receive such contact and are unsure how to proceed, call your agent before taking any action whatsoever.

4. Funding of Case Activity

Complex, multi-jurisdictional recovery frequently requires funded expenditure at multiple stages: foreign court filing fees, legal retainers in the jurisdiction where proceedings are launched, certified translations of evidence, informant handling costs, travel and subsistence for field operatives, enforcement of court orders, and compliance with local procedural requirements. Where such expenditure is necessary, CAFRA Global will present you with a documented scope of work and cost estimate in advance of incurring any charge. Your written approval is required before those funds are committed. Approved case costs are disbursement expenses and are distinct from any professional service fee or success fee structure agreed upon in your engagement letter. No case cost will be requested verbally. All funding requests will arrive in writing via your secure client portal.

5. Strict Confidentiality Obligations

The details of your case, including the identities of investigators assigned to it, methodologies employed, intelligence gathered, interim findings, and all communications with CAFRA Global, must be kept strictly confidential. You must not discuss active case details with family members not named as co-complainants, friends, colleagues, media, or any online forums or support groups. Breaches of confidentiality can expose investigative methods, warn targets, invalidate legal proceedings in certain jurisdictions, and endanger field personnel. CAFRA Global holds all case data in encrypted, access-controlled storage. Nothing about your identity, losses, or case will be disclosed to any third party without your express written consent, except where we are compelled by law or regulatory authority.

6. Adherence to Agent Instructions and Operational Protocols

Investigations are methodical, sequenced operations. Your agent's instructions are issued in the context of intelligence and legal strategy that may not be fully disclosed to you in real time, often for your own protection or for the integrity of the operation. You agree to follow those instructions precisely and promptly, without improvising parallel actions. Specifically, you must not contact police or regulators without prior coordination with your agent. You must not appoint additional lawyers or agents in relation to the same matter without written consent, and you must not publish, broadcast, or post publicly about the case or the persons involved at any time during the active investigation period.

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